Items purchased from Distinct One are eligible for returns/exchanges/refunds within 30 days of delivery.
FREE RETURNS & EXCHANGES
We accept returns or exchanges free of cost. This means you wont be charged extra to return or exchange the product(s). It’s on us! We want your experience to be hassle-free.
Return condition –
1) Maintain good condition.
2) Items must be returned unused, unwashed, unworn with all original tags attached.
3) Make sure you put the item(s) back in the original package along with the invoice in the same way it was delivered.
Our team schedules a pick-up that should take up to 3-5 days.
For a return that result in size exchange/ refund the product would have to reach our facility for quality inspection.
EXCHANGING FOR SOMETHING ELSE?
In case of an exchange, you are also allowed to choose a different product. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference else if it’s less, the same can be refunded to you
FULL CASH REFUND
We have a 100% refund policy. The criteria should meet all of the following conditions:
1) Not exceeding 30 calender days period.
2) Maintain good condition. Items must be returned unused, unwashed, unworn with all original tags attached.
3) Items not on sale/mark-downs (discount coupons are not considered as mark-down)
WHEN CASH REFUND IS NOT APPLICABLE
Under these cases:
1) For products on clearance
2) If the product returned is soiled, damaged or altered.
PLEASE NOTE : We do not accept cancellations once an order is shipped.